Question 1

Trading & Transaction Costs

Accepted Answer

[helpie_faq categories=49]

Question 2

What is spread?

Accepted Answer

A spread is the difference between the bid (buy) price and the ask (sell) price for a specific trade. It is, therefore, your cost of opening and closing a specific position.

Question 3

What is margin?

Accepted Answer

Margin is the amount you are contributing to a particular trade. It is also the amount you stand to lose, should the markets move against you.

Question 4

What is a pip?

Accepted Answer

PIP stands for Percentage in Point. It is a standardised unit and is the smallest amount by which a currency quote can change. It is usually $0.0001 for US dollar related currency pairs, which is more commonly referred to as 1/100th of 1%, or one basis point.

Question 5

What is leverage?

Accepted Answer

Leverage involves borrowing a certain amount of the money needed to invest in something. If you wish to trade with a larger amount than you own, you set your leverage accordingly. It is important to remember that the higher the leverage, the higher your losses or profits will be. When using leverage, it is essential to understand that you are effectively increasing your risk.

Question 6

What are overnight charges?

Accepted Answer

For each position held overnight (i.e., at or after 21:00 GMT), a rollover or swap fee is due. Rollover or swap fees vary based on the underlying asset.

Question 7

What are Conversion Fees?

Accepted Answer

Conversion fees apply when your account currency is different than the quoted currency of the underlying asset you are trading.

Question 8

What is Inactivity Fee?

Accepted Answer

An inactivity fee, as its name suggests, is a fee charged when your account remains inactive for a certain amount of time. If no trading activity occurs for over 90 days, we charge a monthly fee of 10% of your account balance, which will be deducted accordingly.

Question 9

What is a Withdrawal Fee?

Accepted Answer

A withdrawal fee is a fee you incur when placing a withdrawal. Please note that RegalX does not charge any withdrawal fees, but you may be charged bank transfer fees.

Question 10

Do you offer Trading Alerts?

Accepted Answer

Yes, please visit our Trading Alerts page and click on JOIN RegalX CHANNEL to get a taste of our free Trading Alerts. If you are a Black account holder please click on Access VIP Alerts Channel on our website. If you are not a Black Account holder but you would like to become one in order to discover the benefits of trading with Black Account and get exclusive access to our VIP Trading Alerts channel, please contact Customer Support to arrange a phone call with one of our account managers for more information on how to open a RegalX Black Account.

Question 11

Do you charge Inactivity Fees?

Accepted Answer

Yes, for information on the Inactivity Fees policy please visit our Terms and Conditions HERE.

Question 12

What is the difference between the balance and the equity that appears on my trading platform?

Accepted Answer

The balance illustrates your closed positions’ Profit/Loss while the Equity is the real-time calculation of Profit/Loss i.e. taking into account both open and closed positions.

Question 13

How can I Log into the MT4?

Accepted Answer

In regards to the MT4, please use RegalX-Real01 or RegalX-Demo01. To login you should use your Forex Live or Forex Demo account number, your RegalX registration password and the above Server names.

Question 14

What is Rollover?

Accepted Answer

Rollover refers to the interest either charged or applied to a trader’s account for positions held “overnight”, meaning after 5pm ET.

Question 15

How do I place a trade on the MetaTrader 5?

Accepted Answer

Start by clicking on “New Order” in the toolbar or by right clicking on your desired asset in the Market Watch tab. Press CTRL+U to bring up the symbols window and select your desired underlying asset. Adjust your position size by setting the number of lots you wish to trade on the Volume tab. At this point, you may also wish to set your maximum Stop-Loss or Take-Profit limits, so that your position will close automatically upon reaching these levels. Click ‘BUY’ if you think the price of your selected asset will rise in value. Click ‘SELL’ if you think the price of your selected asset will fall in value.

Question 16

How can I download MetaTrader 5?

Accepted Answer

MetaTrader 5 is available for different devices. The appropriate link to your desired device can be found HERE.

Question 17

What is a CFD?

Accepted Answer

CFD stands for "Contract for Difference". Rather than negotiate or physically exchange the financial asset (e.g. physically buy or sell the stock of a company), the CFD is a transaction in which two parties agree to exchange money on the basis of the change in value (price) of the underlying asset, occurred between the point at which the position is opened and the moment when it is closed. You can find more information about CFDs HERE.

Question 18

What amounts can I trade with CFDs?

Accepted Answer

With CFDs there are no fixed amounts. When placing your order, you determine how much value is designed to a pip. While your position is open, your profit or loss is determined by this criterion. Please ensure that you understand all risks associated with CFD trading before placing your order. It is important to note that a CFD is a leveraged product, which means you only pay a margin (collateral) in order to open a trade, which corresponds to a fraction of the actual position value. Using leverage also means that you only need to deposit a small percentage of the full value of the trade in order to open a position. This is called ‘trading on margin’. While trading on margin allows you to magnify your returns, losses will also be magnified as they are based on the full value of the position. Please ensure that you understand all risks associated with CFD trading before placing your order.

Question 19

What do BUY(Long) and SELL (Short) mean?

Accepted Answer

You select BUY, if you think that the price of the underlying asset will rise. In financial terms this is referred to as going "LONG". You select SELL, if you think that the price of the underlying asset will fall. In financial terms this is referred to as going "SHORT".

Question 20

How can I download MetaTrader 4?

Accepted Answer

The Meta Trader software is available for different devices. The appropriate link to your desired device can be found HERE.

Question 21

How do I place a trade on the MetaTrader 4?

Accepted Answer

Start by clicking on “New Order” in the toolbar or by right-clicking on your desired asset in the Market Watch tab. Press CTRL+U to bring up the symbols window and select your desired underlying asset. Adjust your position size by setting the number of lots you wish to trade on the Volume tab. At this point, you may also wish to set your maximum Stop-Loss or Take-Profit limits, so that your position will close automatically upon reaching these levels. Click ‘BUY’ if you think the price of your selected asset will rise in value. Click ‘SELL’ if you think the price of your selected asset will fall in value.

Question 22

Where can I find my trading history / account history in MetaTrader 4?

Accepted Answer

At the bottom of the screen there are a variety of tabs. Under your "Account History" you will find your past activities and transactions.

Question 23

Are there any additional costs when trading with the MetaTrader 4 software?

Accepted Answer

Trading with the Meta Trader 4 platform is free. Please note that the usual charges incurred when trading CFDs apply.

Question 24

Where can I find the trading hours of the various underlying assets?

Accepted Answer

In both the Webtrader and the desktop version of the trading platform, you can find the trading hours within the "Market Overview" by right clicking on an underlying asset and selecting "Specifications".

Question 25

When and why are my positions automatically closed?

Accepted Answer

Automatic closing of your position(s) occurs when your equity is only 50% of your required margin. This occurs when your open positions have ongoing losses that account for a large portion of your equity. Please ensure that you always have adequate funds in your account to prevent automatic closures. A detailed example can be found HERE.

Question 26

What is the Stop-Loss or Take-Profit and how are they executed?

Accepted Answer

Both of these types of orders are used to automatically close an open position. With a Stop-Loss, losses should be limited, while the Take-Profit is used to protect profits. Once the market price reaches the Stop-Loss or Take-Profit level, the position is closed at the current available market price. However, with both order types, it cannot be guaranteed that the predetermined exit level will exactly match the actual exit price. If the market price rises or falls above/below the predetermined exit level, higher profits or losses than the desired ones may occur. If you would like to learn more, please read the entry about "Slippage" in the CFD Glossary.

Question 27

Which fees are charges when trading CFDs /Forex?

Accepted Answer

A detailed overview of our trading commissions can be found HERE.

Question 28

What is Spread?

Accepted Answer

A spread is simply the price difference between where the trader may purchase or sell an underlying CFD asset, this is commonly referred to as the bid and ask price. You can think of the spread as the trading cost for placing a position; thinner spreads essentially enable you to reduce your trading costs thus making profits larger or losses smaller, after you close your positions.

Question 29

What is Margin?

Accepted Answer

Margin represents a security deposit which is at least required to open a trade. In plain terms, margin is the amount you are contributing to a certain trade and in essence it is also the amount you stand to lose should the markets move against you. Margin is also the term used for the amount of money that you need to keep in your account to sustain a position, called the maintenance margin. Eventually, if your position threatens to wipe your account clean, there will be a point where the position will be automatically closed, this is called a margin stop-out. In order to sustain your positions open, the automatic closing of your position could be prevented by depositing more funds.

Question 30

Do you offer microlots, or CFDs smaller than one standard contract?

Accepted Answer

Yes. You can choose the volume you want to trade, either by selecting your desired volume from a pre-defined list or by typing it directly into the input field. ATTENTION: MetaTrader 4 uses the Anglo-American style of writing, the comma is defined by a point, not a comma.

Question 31

How can I partner with RegalX ?

Accepted Answer

If you wish to become an IB Partner or an Affiliate of RegalX, please visit our Partner’s Portal.

Question 32

Which time zone does RegalX use?

Accepted Answer

RegalX itself uses the time zone UTC +1. The prices displayed in the MetaTrader 4 platform refer to the server time of UTC +2. Both time zones change to UTC +2 or UTC +3 during the summer time.

Question 33

How can I contact RegalX?

Accepted Answer

Supporting our clients throughout their trading journey is our number one priority. You can reach our multilingual support teams 24 hours a day, five days a week via email at support@RegalX.com. RegalX also offers live chat support on its website or via Whatsapp and Telegram as well as telephone support in more than 20 languages. Our regional telephone numbers, business hours and our support form can be found HERE.

Question 34

Is my personal information secure?

Accepted Answer

Yes, all client data is encrypted using state-of-the-art security software and is highly protected. Your data will be kept strictly confidential and will not be passed onto third parties. For more details on privacy, please click HERE.

Question 35

How secure is RegalX?

Accepted Answer

RegalX uses the internationally accredited security system SSL (Secure sockets Layer), which encrypts all Internet processed credit card payments. This system is automated and you will receive an immediate notice if your browser does not support this protocol.

Question 36

What are the risks?

Accepted Answer

Trading Forex/CFDs is highly speculative and can lead to both profits and losses. It is important to understand that if the markets move against you, you could lose all your invested capital. It is therefore crucial that you only invest capital that you can afford to lose and manage your risk and capital properly. For more information on Risk and Money Management please click here.

Question 37

Can I transfer funds from one account to another?

Accepted Answer

If you wish to transfer funds between your own RegalX accounts, please email funding@regalx.com confirming from which account to which account you wish to transfer funds (including the account numbers). Your request should be processed within 24 business hours.

Question 38

How can I make a deposit into my account?

Accepted Answer

In the "My accounts" section of your dashboard, you can decide into which of your trading accounts you want to make a deposit. Then click on "Deposit" and deposit your desired amount. RegalX offers a wide range of deposit methods including credit cards, bank transfers, Sofortüberweisung, Skrill and many more.

Question 39

Which deposit methods are available?

Accepted Answer

RegalX works with a variety of payment service providers to ensure that you can choose from a wide range of deposit methods in your country. You can always make a deposit via credit card or bank transfer.

Question 40

In which currencies can I open my account?

Accepted Answer

When opening your trading account, you can select your desired currency. You can choose between EUR (€), USD ($), GBP (£), PLN (zł), DKK (kr), SEK (kr), NOK (kr) and CHF (Fr.).

Question 41

Are there any maximum amounts for deposits or withdrawals?

Accepted Answer

No. There are no maximum limits on deposits or withdrawals. Please keep in mind you can not withdraw more than your account balance.

Question 42

How can I cancel a withdrawal?

Accepted Answer

If during the withdrawal process, you wish to return your money back to your RegalX account, you have the option to cancel your withdrawal. To cancel a withdrawal request, please send an email to or contact us via one of our regional telephone numbers which you can find HERE. Please note that withdrawals can be canceled through our website within 24 hours. Alternatively, to cancel a withdrawal request please send an email to funding@RegalX.com

Question 43

What is the minimum withdrawal amount?

Accepted Answer

With the exception of bank wire withdrawals, RegalX does not require a minimum withdrawal amount. That being said, please note that a 10 EUR fee will apply to any bank wire withdrawals under 100 EUR and any other withdrawals amounting to 20 EUR or less. For bank wire international payments, the minimum withdrawal amount is 50 EUR after the deduction of the 10 EUR basic fee. For SEPA transfers there is a minimum withdrawal amount of 5 EUR after the deduction of the 10 EUR basic fee.

Question 44

Are withdrawals at RegalX free of charge?

Accepted Answer

In most cases, withdrawals are processed free of charge. The following exceptions exist: The customer would like to withdraw less than €100 / $100 / £100. In these situations, a 10 EUR fee will apply to any bank wire withdrawals under 100 EUR and any other types of withdrawals amounting to 20 EUR or less.

Question 45

What should I do if I forget my password?

Accepted Answer

Simply use the "Forgot Password" function. You will find this when trying to log into your account as usual. If you don't know which email address you have registered with, of if your problem is not resolved, please contact our support team. Our contact addresses can be found HERE.

Question 46

Does opening a trading account with RegalX cost anything?

Accepted Answer

Opening a trading account with RegalX is completely free of charge.

Question 47

How can I update my personal information?

Accepted Answer

You can update your personal information independently at any time. Simply go to your dashboard and click on the menu option "Profile" in the upper right corner. Click HERE to go directly to your personal information.

Question 48

Which currency can I use for trading?

Accepted Answer

When opening your trading account you can choose your desired currency. You can select between Euro (€), US Dollar ($) and British Pound (£).

Question 49

Can I lose more money than I deposited?

Accepted Answer

No, as a RegalX client, your account balance can't fall below zero. Negative balance protection applies.

Question 50

How can I register with RegalX?

Accepted Answer

Registering with RegalX is a relatively simple process. Simply click "Open Account" (or HERE) and complete the registration process. You will then need to complete an Appropriateness Test to ensure that you understand all the risks involved in trading derivative products and submit some identification documents that will help us confirm your identity and activate your account so that you may start trading.

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